![]() ![]() If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. To complete your return, we require a receipt or proof of purchase.Īny item not in its original condition, is damaged or missing parts for reasons not due to our error, or are returned more than 14days after purchase, can unfortunately not be refunded or exchanged." ![]() To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Sale items however may not be returned or exchanged unless they have a manufacturing fault. If you are not happy with your new Impi product, we will consider refunding or exchanging the item(s) provided the item has not been damaged. We understand mistakes happen so at Impi Sportswear we are more than happy to exchange garments due to incorrect fit or change of mind provided that the item is returned in the same condition it was received. ![]() Australia Post EXPRESS Post, $15.00 with tracking.Australia Post satchel parcel, $10.00 with tracking.Unfortunately we cannot be held liable for any lost or stolen parcels. All deliveries are made on working business days (no week-ends or holidays). We send parcels with authority to leave in a safe place without signature, if there is no safe place a card may be left for you to collect from an alternate collection point. Please note that local tariffs and duties incurred from international parcels will be for the receivers account. International orders will depend on the destination but typically orders arrive with 21 days of despatch.All other states please allow 7-14 business days delivery, delivery times are thankfully improving as Covid restrictions ease, but Australia Post volumes increase even further during December so please place your order early to avoid disappointment.Queensland orders should arrive within 5-7 business days after despatch.For postal orders, we use Sendle and Australia Post :. ![]()
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